Please contact us directly before returning an item so we can assess the reason for the return and provide clear instructions on how to proceed. You can email us at hello@visitedale.com

Packages sent out from our UK facility should be returned to…

VISIT EDALE RETURNS Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ

If you have made your purchase from anywhere else, please see our list of international return addresses here.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

We may need to confirm your shipping address was correct first.

If tracking information states an order was delivered we will not issue a refund or replacement.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. Please contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned, or had an incorrect address originally provided.

If something arrives damaged, send a photo of the damaged goods to hello@visitedale.com, then we'll gladly send a replacement at no cost to you.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and enquire if any additional details were left by the delivery person.