Privacy Policy
Effective Date: 15 August 2025
Last Updated: 15 August 2025
This Privacy Policy explains how Visit Edale (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website www.visitedale.com (“Website”). We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using our Website, you agree to the terms of this Privacy Policy. Please read it carefully and contact us at hello@visitedale.com if you have any questions.
1. Who We Are
Visit Edale
40a Bank Street
Sheffield, S1 2DS
Email: hello@visitedale.com
We are the data controller, meaning we decide how and why your personal data is processed.
2. Data We Collect
We may collect and process the following types of information:
Information you provide directly:
Name, date of birth, and gender
Contact details (email, telephone, address)
Payment information (credit/debit card details)
Preferences, interests, and location (postcode)
Account registration details
Messages or enquiries you send us
Information collected automatically:
IP address, browser type/version, operating system
Pages visited, time/date of visit, referring site, exit pages
Device identifiers and online identifiers
Cookies and similar technologies (see Section 9)
3. How We Collect Data
We collect data:
When you contact us, register for an account, or make a booking/purchase
When you sign up for our newsletter or marketing
When you complete surveys or provide feedback
Automatically, through your use of our Website (cookies, analytics, log data)
4. How We Use Your Data
We use your personal data to:
Provide, operate, and improve our Website and services
Process bookings, payments, and customer enquiries
Personalise your experience and remember preferences
Send marketing communications (if you have opted in)
Conduct market research and improve our content
Comply with legal and regulatory obligations
We process your data under the following lawful bases: consent, contract, legal obligation, and legitimate interests.
5. Marketing & Your Choices
We only send email marketing if you have given explicit consent or under the “soft opt-in” rules (where you have purchased or enquired about similar services).
You can opt out at any time by clicking “unsubscribe” in our emails or emailing hello@visitedale.com.
We may use targeted advertising based on your website activity (you can disable relevant cookies at any time).
6. Who We Share Your Data With
We may share your information with:
Employees and authorised contractors
Payment processors and IT service providers
Marketing platforms and analytics providers
Legal or regulatory authorities when required by law
Potential buyers in the event of a business sale or restructuring
We never sell your personal data.
7. Data Retention
We keep your data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.
8. Keeping Your Data Secure
We use appropriate technical and organisational measures to protect your data, including:
Secure servers and encrypted storage
SSL encryption for payment processing
Access controls and password protection
If you suspect unauthorised access to your data, please contact hello@visitedale.com immediately.
9. Cookies & Tracking Technologies
Our Website uses cookies to enhance your browsing experience, analyse site performance, and deliver relevant advertising.
Types of cookies we use:
Strictly Necessary – essential for website operation
Performance/Analytics – to improve site usability
Functionality – to remember preferences
Targeting/Advertising – to deliver relevant ads
You can manage or disable cookies in your browser settings. For more details, visit www.aboutcookies.org.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access a copy of your personal data
Request correction or deletion of your data
Restrict or object to certain processing
Request data portability
Withdraw consent at any time (where applicable)
Complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you are unhappy with how we handle your data
To exercise these rights, contact us at hello@visitedale.com.
11. Links to Other Websites
Our Website may contain links to external sites. We are not responsible for the content or privacy practices of these sites. Please review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our practices. Any updates will be posted here with a new “Last Updated” date. Please check back regularly.
Contact Us:
If you have any questions about this Privacy Policy or how we handle your data, email hello@visitedale.com.